refund & return policy
At MeswanNatural.com, we strive to ensure that our customers are fully satisfied with our products, including ghee and other natural food items. This Refund & Return Policy outlines the guidelines for returns, exchanges, and refunds.
1. eligibility for return
You may request a return or refund if:
- The product is damaged, defective, or not as described.
- The product is received in the wrong quantity or type.
- The return request is made within 7 days from the date of delivery.
2. non-returnable items
For hygiene and safety reasons, the following items cannot be returned:
- Opened or partially used ghee and food products.
- Products that have expired or been tampered with.
3. return process
To initiate a return, please follow these steps:
- Contact our customer support at meswannatural@gmail.com within 7 days of delivery.
- Provide your order number, product details, and reason for return.
- Our team will guide you through the return process and provide instructions for shipping the product back, if applicable.
4. refund process
Once we receive and inspect the returned product, refunds will be processed as follows:
- Refunds will be issued to the original payment method within 7-10 business days.
- Shipping charges are non-refundable unless the return is due to a defect or wrong product delivered.
5. exchanges
Exchanges may be offered for products that are damaged or incorrect. Please contact our support team for assistance. Exchanges are subject to product availability.
6. contact us
If you have any questions or concerns regarding our Refund & Return Policy, please contact us:
Email: meswannatural@gmail.com
Phone: +91-9879242633
Effective Date: 07 October 2025